Product Care,
Warranty & Service
With the proper care and maintenance your new kitchen can serve your family for years to come. Learn more about our recommended maintenance practices and limited warranty.
Product Care
Keeping your cabinets looking like new
Once your cabinets are installed, we recommend you do an initial care clean. With a damp – but not wet – soft cloth, wipe down all the cabinetry, including the inside of drawers and cabinets and all hardware. Use another clean, soft cloth to dry. Our cabinets have water resistant vinyl laminated interiors, so you do not need to line them with shelf paper. Instead, wipe them with a soft cloth in the same way that you wipe down the exteriors.
If you use a glass cleaner on any glass doors, be sure to protect the wood surfaces, as ammonia in the glass cleaner can damage the finish on your cabinets. Whenever possible, it is best to remove the glass from the cabinet in order to clean it.
Once you’ve wiped down your cabinets, you can polish the doors, drawers and front frames with a good quality furniture polish that does not contain silicone. Buff the polish with a soft cloth to maintain the furniture quality finish.
Do's and do not's of cabinet care
- Always wipe up spills as quickly as possible
- Always use a soft, non-abrasive cloth
- Use soapy water, a mild all purpose cleaner without ammonia or an oil soap cleaner made especially for wood components
- Use high quality polished formulated for fine furniture
- Periodically check to make sure you are following the drawer and tray weight capacity limits
- DO NOT allow water, chemicals and hot or acid food spills to set on your cabinets
- DO NOT use coarse or abrasive cloths or materials (soap pads, brushes, etc)
- DO NOT use products that contain ammonia, strong solvent cleaners, mineral spirits, paint thinner or any other harsh cleaning chemicals
- DO NOT use wax
- DO NOT use polishes that contain silicone
- DO NOT overload sliding trays and drawers
Cabinet & Wood Products Warranty & Service
This guarantee is valid for a period of one year following the date of purchase. Warranty excludes hinges and meta-box drawer systems, as they have their own 25-year guarantee.
Terms and Conditions:
Cabinets and wood products are guaranteed against apparent or hidden defect that might affect their quality or cause premature deterioration.Exclusions:
This guarantee does not apply to accessory items such as, but not limited to, garbage cans, cutlery trays, lazy susans, etc.
This guarantee does not apply when damages are caused by:
- Misuse, abuse, or improper maintenance on behalf of the buyer.*
- Materials left to be exposed to the elements.
- Self-installation or installation by client’s contractor.
- Any modification, transformation, alteration, or correction of the product without written authorization from Cerwood & Family Ltd.
- Exposure to a temperature exceeding 85 degrees Celsius.
- Water or liquid penetrating any surface, cut edge, or seam.
- Any deterioration of the product resulting from normal wear.
- Any indirect damage and inconvenience, or any incident relating to the costs relative to the application of this guarantee.
Scope
This guarantee is un-assignable and constitutes the only guarantee offered by Cerwood & Family Ltd.
Execution of Guarantee:
For the duration of this guarantee, in order to exercise his rights, the buyer shall notify Cerwood & Family Ltd without delay and shall provide proof of purchase. The buyer shall not make any repairs before Cerwood & Family Ltd has had an opportunity to examine the product and evaluate its installation.Note:
Service calls for damage outside the duration of the warranty or deemed to be exclusionary by Cerwood & Family Ltd is subject to extra charges, which will be determined by Cerwood & Family Ltd.Service Requests
A Representative will contact you to arrange a service call once your service request has been processed.
Please Note: Warranty is valid up to 1 year from cabinet installation date. Any service requests being submitted outside of this time period will be subject to a service fee beginning at $65/hour.
