26 Franklin Street S, Kitchener

519-894-6367

SERVICE REQUEST FORM


    Cabinet & Wood Products Warranty

    This guarantee is valid for a period of one year following the date of purchase. Warranty excludes hinges and meta-box drawer systems, as they have their own 25-year guarantee.

     

    Terms and Conditions:

    Cabinets and wood products are guaranteed against apparent or hidden defect that might affect their quality or cause premature deterioration.

     

    Exclusions:

    This guarantee does not apply to accessory items such as, but not limited to, garbage cans, cutlery trays, lazy susans, etc.

     

    • When damages are caused by:
    •  
    • – Misuse, abuse, or improper maintenance on behalf of the buyer.*
    • – Improper installation or exposure to the elements
    • – Any modification, transformation, alteration, or correction of the product without written authorization from Cerwood & Family Ltd.
    • – Exposure to a temperature exceeding 85 degrees celsius.
    • – Water or liquid penetrating any surface, cut edge, or seam.
    • – Any deterioration of the product resulting from normal wear.
    • – Any indirect damage and inconvenience, or any incident relating to the costs relative to the application of this guarantee.
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    Scope:

    This guarantee is un-assignable and constitutes the only guarantee offered by Cerwood & Family Ltd.

     

    Execution of Guarantee:

    For the duration of this guarantee, in order to exercise his rights, the buyer shall notify Cerwood & Family Ltd without delay and shall provide proof of purchase. The buyer shall not make any repairs before Cerwood & Family Ltd has had an opportunity to examine the product and evaluate its installation.

     
    Note:

    Service calls for damage outside the duration of the warranty or deemed to be exclusionary by Cerwood & Family Ltd is subject to extra charges, which will be determined by Cerwood & Family Ltd.